Contact us
Customer Care
Get in Touch
Have a question about our hair stylers, personal care tools, or your order? We’re here to help you get the best experience from 7MAGIC.
Support Channels
Choose the channel that is most convenient for you.
Primary Support
Email Inquiry
[email protected]Best for detailed order inquiries, product troubleshooting, and warranty support.
Replies within 24 hours
Social Community
Explore everyday styling tutorials, tips, community looks, and send us a direct message.
Video Tutorials
TikTok
@7magicglobalShort-form video guides, device demonstrations, and behind-the-scenes transformations.
Support Schedule
Our customer service team is operating under the following standard hours.
Service Hours
Monday – Friday
9:00 AM – 7:00 PM EST
Weekend
10:00 AM – 4:00 PM EST
Response Time
Email Tickets
Guaranteed response within 24 hours.
Order Status & Tracking
Updated automatically via email confirmation.
Instant Answers
Need immediate troubleshooting, user manuals, or device setup guides?
Browse User Guides
Looking for refund or shipping terms?
Read our policy guides for complete details on returns, exchanges, and deliveries.
