Frequently Asked Questions

Yes! 7magic.com is now our unified official website and direct online store.

• Our previous official domains (7-magic.com and 7magicclub.com) are 100% owned and operated by 7MAGIC, and now automatically redirect to 7magic.com for a unified shopping and support experience.
• Our official customer support email addresses are contact@7magic.com, contact@7-magic.com, and support@7magicclub.com.

We are also a Top-Rated Brand on Amazon. You can verify our reputation and see thousands of reviews at our Amazon Official Store.

Absolutely. We stand behind our quality 100%. Whether you purchased from this site, Amazon, or any authorized retailer, our global support team is here to assist you with warranty claims, troubleshooting, and product questions.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to see the status of your delivery. If you haven't received an email within 3 business days, please check your spam folder or contact us.

Standard shipping typically takes 5-10 business days depending on your location. Expedited options may be available at checkout. Please note that processing time (1-2 days) is separate from shipping time.

It is normal for tracking updates to delay by 24-48 hours, especially during high volume periods. If your tracking hasn't moved for more than 5 days, please reach out to our support team so we can investigate.

We perform order modifications only if the order has not yet been processed or shipped. Please contact us immediately at contact@7magic.com, contact@7-magic.com, or support@7magicclub.com if you need to make changes. Once shipped, we cannot reroute packages.

Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund, provided the item is in its original condition and packaging.

Please contact our customer support team with your order number and reason for return. We will provide you with instructions and a return shipping address.

Once we receive and inspect your return, we will process your refund within 3-5 business days. The funds will be returned to your original payment method. Please verify with your bank if you don't see it after this period.

We apologize for this! If your item arrived damaged or isn't working correctly, please send us a photo or video of the issue immediately. We will arrange a replacement or refund for you.

For meaningful defects or wrong items sent, we cover the shipping. For change-of-mind returns, the customer is typically responsible for return shipping costs.

Please ensure the attachment is aligned correctly with the magnetic ring. If it still falls off easily, there may be a defect. Please contact us with a video, and we can assist with a replacement if necessary.

Please check if the plug is securely inserted and the safety test button (ALCI plug) is not tripped. Press the 'Reset' button on the plug. If it still doesn't work, contact support.

A slight smell during the first few uses is normal as the motor's protective coating heats up. It should dissipate quickly. If it persists or smells like burning plastic, stop using and contact us.

Most of our high-speed dryers are designed for specific voltages (e.g., 110V for US or 220V for EU). Please check the product specifications or label. Do not use a voltage converter as it may damage the motor.

The filter is located at the handle base. Depending on your model, it typically twists off or is magnetic. Clean the mesh regularly with a soft brush or cloth to maintain airflow and prevent overheating.

Our hair tools typically come with a 1-year limited warranty covering manufacturer defects. Please keep your order confirmation as proof of purchase.

Please check your spam/junk folder. If you still can't find it, you may have entered your email incorrectly. Contact us with your name and shipping address so we can locate your order.

Orders can be canceled only before they are processed by our warehouse. Please email us within 1-2 hours of placing the order for the best chance of cancellation.

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and various other secure payment options displayed at checkout.

Yes! We love working with creators. If you are interested in creating UGC or reviewing our products, please send your portfolio and social handles to contact@7magic.com or contact us via chat.